FAQ

Here we have answered the most frequently asked questions.

How do I choose my products correctly?
You can find each product on the Product page important information.
If you can't find what you're looking for there, just send us a message
Email : shopplocal1@gmail.com
You can reach us 24/7 days! We'll get back to you as soon as possible.

When will the product be available again?
 Unless a specific date is given under the respective item in the web shop, we are unfortunately unable to provide any more precise information. However, you can give us your email address and we will let you know as soon as the item is available again.

How can I track my order?
 As soon as your package is on its way to you, we will send you an email with your personal tracking link.

Can I still cancel my order?
Since your order will be packed and handed over for shipping immediately after the order has been completed, it can no longer be cancelled.

If you still want to send them back or are dissatisfied with our products, you can either make use of your right of withdrawal.

How long does delivery take? All orders are processed within 1-3 business days. From the shipping date, you can expect your order within 7-12 business days, depending on carrier availability and location. Fast delivery is also possible in some cases. In order to be able to offer you the best prices and the latest designs, we ship the products directly from the manufacturer in Asia.
What if I don't like the product? If you don't like the product, you can return it within 14 days of receipt and we will refund you immediately. First, please take a look at the Returns and Returns Policy.
How can I give my feedback? Use our contact form for this. We are always open to feedback, suggestions for improvement and also requests from our customers. We will reply as soon as possible. So do not hesitate to contact us if necessary. We are at your disposal 24/7.
Will Shop Local pay any customs fees? Unfortunately, it is not possible for us to cover all possible customs costs from our customers. However, we support you with low product prices and free shipping.



Can I add or remove products after completing my order?
 So that you get your package as quickly as possible, it will be packed and labeled immediately after your order process.
Therefore, a product adjustment after the order has been completed is unfortunately no longer possible.

What do I do if a product is damaged?
 First of all, we would like to apologize to you. We make mistakes too.

If you have any further questions, our customer service is available 24 hours a day. Contact us conveniently via the contact form and we will process your request as quickly as possible.